CIS Assistant (SOM-9169)

3-2026 Call for Contributions — EUCAP Somalia

European Union Capacity Building Mission in Somalia (EUCAP Somalia) | Published: 20.10.2026

Position Overview & Specifications

• Position Title: CIS Assistant

• Reference Number: SOM-9169

• Duty Station / Location: Garowe, Puntland

• Availability: ASAP

• Employment Regime: Seconded / Contracted

• Component / Unit: Mission Support Department/CIS Section

• Security Clearance Level: EU CONFIDENTIAL

• Open to Contributing Third States: NO

• Reporting Line: The Communication and Information Systems Assistant reports to the Head of Communication and Information Systems (CIS).

Main Tasks and Responsibilities

• To provide service and technical reporting to the Head of CIS;

• To assist in performing problem management and incident management analysis, and develop general solutions to enhance the quality and reliability of CIS services;

• To liaise with relevant CIS sections on the implementation of approved CIS change management requests through standardised release management procedures;

• To assist in designing the deployment, development, testing, and maintenance processes of CIS standard hardware, software, systems, and peripherals;

• To assist in designing and deploying departmental training activities including user training programs in support of new technologies and procedures;

• To assist in the design and implementation, management, and maintenance of CIS telecommunication systems in all office locations;

• To provide technical support for IT-network and information systems, including microwave and Wi-Fi links, Local Area Network, and Windows-based client applications and server systems;

• To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

• To deploy, install, maintain, and support all data centre as well as end-user equipment, servers, personal computers, software, and services in the Mission;

• To assist in planning, implementing, and maintaining data recovery tools, business continuity measures, and disaster recovery measures, ensuring high availability of Mission-critical data centre services throughout the Mission.

General Tasks and Responsibilities

• To identify and report on lessons learned and best practices within the respective area of responsibility;

• To contribute and ensure timely reporting on activities within the respective area of responsibility;

• To take account of gender equality and human rights aspects in the execution of tasks;

• To undertake any other related tasks as requested by the Line Manager(s).

Essential Qualifications and Experience

• Successful completion of a minimum level of secondary education attested by a diploma giving access to post-secondary education and a professional training or certification in a CIS related field; AND

• A minimum of 3 years of professional experience, after having fulfilled the education requirements.

Essential Knowledge, Skills and Abilities

• Advanced knowledge in administration and support of personal computers with Microsoft Windows 10, Microsoft Office 2016/2019;

• Problem-solving skills and analytical ability to analyse complex technical customer problems, and manage the same on a day-to-day basis;

• Expert technical skills and hands-on experience in troubleshooting IT hardware and software issues.

Desirable Qualifications, Skills and Experience

• Knowledge of technologies with wired and wireless networks (e.g. LAN, WAN);

• Knowledge of the functioning of the EU and in particular CSDP;

• Ability to establish and maintain effective working relations as a team member in a multi- cultural, multi-ethnic environment;

• Is used to work on a multitude of activities under stress, with attention to detail at the same time and with limited supervision;

• Excellent analytical, research, and problem-solving skills;

• Previous experience with radio communications systems, satellite communications and positioning/navigation technologies (e.g. Thuraya, Iridium, GPS), and related antennae systems;

• Previous experience with Document Management Systems;

• Previous experience in an international environment, particularly in crisis areas with multi-national and international organizations.

• Ability to converse in business terms about organisational technology needs and solutions, and in technical terms with IT and communications specialists;

• Knowledge of Python, Java or Javacript;

• Familiarity with tooling such as Git/JIRA/Jenkins;

• Knowledge of SQL database querying languages and tools;

• Knowledge of Amazon Web Services/Server less computing;

• Practical knowledge of Windows Server 2012 - 2019;

• Practical knowledge of Microsoft Office365;

• Knowledge of VMware ESXi/vSphere;

• Knowledge of WAN acceleration and optimisation;

• Practical knowledge of “M-Files” Document Management System software.

Application Procedure & Guidelines

Deadline for applications: 12 November 2026 at 17:00 (Brussels time / CET).

Candidates holding the citizenship of an EU Member State must apply using Goalkeeper:

• Already registered on Goalkeeper with EU Login: https://goalkeeper.eeas.europa.eu/registrar/web

• New applicant without a Goalkeeper account or EU Login: https://goalkeeper.eeas.europa.eu/registrar/web/DPA/357/details.do

• Seconded Positions: Some positions are only accessible to Seconded candidates. Please contact your National Seconding Authority (NSA) to be included in their list of seconded candidates. A Goalkeeper profile is required.

• Contributing Third States (CTS): Seconded candidates from contributing Third States (non-EU) must contact their NSA and submit their application through official national channels using Annex 3 application form.

• Recruitment Contact: For information relating to selection and recruitment, contact Civilian Operations Headquarters (CivOpsHQ): Mr. Moha CHARKI via [email protected]

Official Mission Documents

• Annex 1 - Requirements and Job Descriptions: Download Annex 1 (PDF)

• Annex 2 - List of Recommended Equipment: Download Annex 2 (PDF)

• CivOpsHQ Privacy Statement: Download Privacy Statement (PDF)