ICT Senior Analyst (Data Analyst and Applications Developer) – Mogadishu

    By
    Shaqo Hel
    -
    0
    • Full Time
    • Mogadishu
    • Applications have closed

    Unops

    Background Information – Job-specific

    The United Nations Support Office for Somalia (UNSOS) is mandated to provide administrative and logistics support to its partners in implementing the United Nations Security Council resolution on Somalia.

    The Field Technology Section (FTS) has embarked on multiple projects that involve complex analysis and design of client data and challenges in areas of process re-engineering, workflow automation, and data analytics.

    In view of the above, the United Nations senior leadership is seeking to engage a competent partner in the areas of Business Analysis, Workflow Automation, and Data Analytics as a strategic enabler to facilitate the mission’s pursuit of Business Process Improvement and Innovation where it is critically required.

    The incumbent would be a specialist who will engage with different business clients in the United Nations Assistance Mission in Somalia (UNSOM)/UNSOS with a view to developing technological solutions that would deliver value to the client. These activities would fall under the categories of Client Relationship Management, Service Design Management, and Continuous Service Improvement.

    The incumbent will work alongside a team of contract developers led by a P3 Information Systems Officer within FTS and from time to time would be required to deal with external vendors to get specifications and quotes for solutions being proposed to clients.

    This is a position in UNOPS for supporting projects carried out for or in UNSOS. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

    Functional Responsibilities

    The incumbent will be responsible for:

     
    1. Client Relationship Management / Translates client business needs into actionable workflows that can be automated using existing technologies.

    • Identifies, and maintains relationships with key stakeholders from the UNSOS, and UNSOM Missions, and translates these engagements into specific activities and deliverables.
    • In conjunction with key stakeholders from the UNSOS and UNSOM Missions aligns technological solutions to achieve the business objectives of the Missions.
    • Understands the key business drivers of identified stakeholders in the UNSOS, and UNSOM Missions, and identifies opportunities, and makes recommendations to support value realization and optimization.
    • Provides advisory services on end-user products based on a cost benefit analysis.
    • Manages the expectations and perceptions of key stakeholders in the UNSOS, and UNSOM missions.
    • Ensures that a catalogue of Information and Communication Services are appropriate to meet – -business needs of identified stakeholders
    2. Service Design Management / Provides design strategies for processes targeted for improvement/automation that meets the clients needs, are user friendly, and delivers value that is measurable.

    • Works collaboratively with key stakeholders in the UNSOS, and UNSOM missions to automate critical business processes using either off the shelf tools, or through development with tools available on the Office365 platform.  Two critical business processes have been initially identified for automation, namely:
    1. Cost Recovery
    2. Remotes Inspections Applications for COE
    • Produces quality, secure and resilient designs for new or improved Human Resource services for automation.
    • Provides business process analysis and mapping services for the Cost Recovery, COE inspection, and identified Human Resource Processes in order to deliver effective IT enabled services for clients.
    • Works collaboratively with other FTS teams to deliver the final release configuration of newly designed services, including all documentation, software, hardware, and infrastructure.
    • Tests of newly designed services prior to independent testing.
    • Provides early life support for the deployed service.
    3. Continuous Service Improvement / Ensures that services remain aligned to client needs/requirements, are efficient, reduces waste, and continues to meet established service targets.

    • Designs and documents plans for introducing and managing improvements to IT service management processes and services at the yet to be established Integrated Services Support Center.
    • Designs and documents plans for managing the performance of services provided by the collocated service providers at the Integrated Services Support Center.
    • In collaboration with Sections providing services at the Integrated Services Support Center, designs and documents plans for  delivering the services offered by the Integrated Services Support Center.
    • Works collaboratively with other units within FTS on proposed changes in service delivery processes, and opportunities for automation.
    4. Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.


     Impact of Results
    The result of work of the ICT Senior Analyst (Data Analyst and Applications Developer) impacts directly on delivery of services that satisfy the requirements of UNSOS as well as the performance of the services implemented there. It will also ensure proper processes and methodologies are followed and implemented according to industry standards. The incumbent is responsible for ensuring activities associated with process automation line with the overall business targets and UN policies, rules, and regulations.
    Education/Experience/Language requirements

    * FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY
    * CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY


    Education:

    • Advanced university degree (Masters or equivalent) in Information Systems, Computer Science, Management, Business Administration, Statistics, Engineering, Communication or another related fields.
    • A first level university degree (Bachelors degree) with an additional two years of relevant experience maybe accepted in lieu of the advanced degree.

    Experience:

    Required:

    • A minimum of two (2) years of progressive professional experience in Information Systems, Communications or related field.
    • A minimum of one (1) year of professional experience working with senior leadership in aligning business needs to proposed solutions.
    • A minimum of one (1) year of professional experience developing applications using tools available on the Office 365 platform.


    Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

    • Experience working in a multi-project environment.
    • Experience in using predictive data modeling.
    • Experience working in a military operations environment.


    Language Requirements:

    • For this position, fluency in English (write, read, speak) is required.
    • English and French are the working languages of the United Nations Secretariat; Knowledge of another official UN language is an advantage.
    Contract type, level and duration

    Contract type:       Staff
    Contract level:       P2
    Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

    For more details about United Nations staff contracts, please follow this link:
    https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

    Competencies

    Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
    Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
    Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
    Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
    Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
    Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
    Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
    Additional Considerations

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    • Please note that the closing date is midnight Copenhagen time
    • Applications received after the closing date will not be considered.
    • Only those candidates that are short-listed for interviews will be notified.
    • Qualified female candidates are strongly encouraged to apply.
    • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
    • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
    • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
    • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
    • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

    It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
    Recruitment/internship in UNOPS is contingent on the results of such checks.

    Background Information – UNOPS

    UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

    UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

    Working with us

    UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

    Diversity

    With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

    Work life harmonization

    UNOPS values its people and recognizes the importance of balancing professional and personal demands.

    Background Information: Sustainable Development Cluster (SDC)

    Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

    The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

    The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.