Communications Senior Officer – Digital and Content

    • Full Time
    • Mogadishu
    • Applications have closed


    Job categoriesCommunications
    Vacancy codeVA/2024/B5011/28120
    Department/officeGPO, NYPO, UN Technology Support Services
    Duty stationMogadishu, Somalia
    Contract typeFixed Term
    Contract levelP2
    Duration1 year with possibility of extension based on performance and funds availability 
    Application period10-May-2024 to 26-May-2024
    Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

    Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

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    UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

    The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management

    The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners’ programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York.  The SDC has a footprint of approximately 125 countries.

    The United Nations Support Office in Somalia (UNSOS) is mandated to provide a broad variety of administrative  and logistical support services to its clients, the African Union Transition Mission in Somalia (ATMIS), the United Nations Assistance Mission in Somalia (UNSOM), the Somali National Army (SNA), and a few others.  Moreover, Resolution 2472 (2019) adopted by the Security Council on 31 May 2019 established the continued UNSOS provisioning of logistical and financial support and for making oversight and accountability a cornerstone of the partnership between the United Nations, African Union and the Federal Government of Somalia.

    In order to ensure continued delivery of critical messaging during the ATMIS drawdown period, UNSOS seeks to engage a digital media officer from UNOPS to conduct community outreach using alternative digital media and other new media platforms.

    This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

    Under the overall supervision of UNOPS Senior Programme Manager, the Communications Senior Officer – Digital and Content will work operationally under the direction of the Public Information Officer, Information Support Management Section (ISMS) in the United Nations Support Office in Somalia and will serve as the focal point for the Mission’s digital engagement. He/she will perform the following tasks:

    Summary of Key Functions:

    1. Media Production
    2. Media Monitoring
    3. Media Policy and Approach

    1.      Media Production:

    • Produces social media campaigns through, undertaking research, determining appropriate platforms and target audiences, preparing production plans, writing drafts, and obtaining clearances.
    • Creates digital media content and sources content with substantive sections and units to ensure consistent messaging, quality control and a coherent user experience.
    • Optimizes Mission’s web pages within various digital platforms (Website, Facebook, Twitter, Instagram, YouTube)  to increase the visibility of the Mission’s social media content including by proactively writing and gathering editorial content (text, images/photos, audio, video, infographics, etc.) from UNSOS substantive sections and units and adapt it for web and social media. Ensure optimal functionality for accessibility of content on the main website and sub-sites of the Mission.
    • Ensures measurement of digital communication campaigns performance (obtain data to improve future digital communication campaigns,)

    2.      Media Monitoring

    • Quantitative analysis of media monitoring, social media and hate speech monitoring (engagement, influencers, location, sentiment, reach, etc)
    • Monitors and analyzes current events, public opinion and press, identifies issues and trends on digital media, and advises management on appropriate action/responses.

    3.      Media Policy and Approach:

    • Implements UNSOS Digital Media policy and approach for the Mission’s online presence on digital platforms and in line with the global digital and social media communications strategy for the United Nations.
    • Work on digital media procedures and action plans, through competitive research, platform determination, benchmarking, messaging and audience identification in line with the United Nations’ mandate and related digital communications / social media strategies and policies.

    4. Perform other tasks and responsibilities relevant to the scope of this position.

    Impact of Results

    The result of work of the Communications Senior Officer – Digital and Content impacts directly on delivery of services that satisfy the requirements of UNSOS as well as the performance of the services implemented there. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.



    • Advanced university degree (Master’s degree or equivalent) preferably in communication, journalism, international relations, public administration or related field.
    • A first-level university degree (Bachelor’s degree) in combination with additional two years of experience may be accepted in lieu of the advanced university degree.
    Required Experience:

    • A minimum of two years of progressively responsible experience in public information, journalism, international relations, public administration or related area.
    • A minimum of one year of professional progressive experience in dealing with digital media.
    • Experience in drafting and implementing digital media policies.
    • Experience with social media management and marketing tools such as Talkwalker and Meltwater.
    • Experience with Adobe suite of digital products such as (Adobe Photoshop, or After Effects).
    • Experience with Content Management Systems for websites.

    Desired Experience: The following experience is optional. Candidates who do not have it are welcome to apply

    • Experience of working with the United Nations or an international organization
    • Demonstrated interest in peace-making and conflict prevention, as well as field experience.
    • Working experience with third-party, public information service providers.

    Language Requirements:

    • Fluency in English (speak, write, read) is required
    • Knowledge of another UN official language is desirable

    Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
    Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
    Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
    Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
    Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
    Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
    Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

    Contract type: Fixed-term staff contract
    Contract level: P2
    Contract duration:  ‘One year initially, renewable subject to satisfactory performance and funding availability’

    For more details about United Nations staff contracts, please follow this link:

    • Please note that UNOPS does not accept unsolicited resumes.
    • Applications received after the closing date will not be considered.
    • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
    • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
    • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
    • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
    • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.
    • We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
    • This position will be based in Mogadishu, Somalia which is a non family duty station.

    Terms and Conditions

    • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
    • For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
    • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
    • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.